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Refund Policy

Order Cancellations

Under the Australian Distance Selling Regulations you have the right to cancel your order for any item purchased from Emperor Apparel, for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care.To cancel your Standard Delivery Order please Contact Us. If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.

We strongly urge you to refer to the sizing charts before you place your order to avoid any need for exchange or refund.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 10 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Faulty Item

If the item you received is faulty, please contact us and quote your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 10 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

 

 

 

 

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